Contact us.
UDC is staffed by a small part time team. The best way to contact us is by email or via the form on this page. If you wish to speak with a member of our team then please request a call back. Our emails are monitored daily during normal office hours. As soon as a team member is available we will call you back. Note this is not always the same day.
Office & Warehouse Christmas Opening and Closure:
Monday 22nd- Tuesday 23rd December Open as usual.
Wednesday 24th December – Friday 2nd January Closed **
** Our office will be closed during this period but our warehouse will open briefly to process orders along with any emails related to orders or order enquiries on:
Monday 29th 8-10am
Tuesday 30th 8-10am
Friday 1st January 8-10am
6th January. Open as usual.
Address for all correspondence or return of any goods only: (these are forwarded to our Team Office)
The Ugly Duckling Charity,
4 Tudor Street,
Ross on Wye,
Herefordshire, HR9 5PS
Registered office address: (please do not send parcels, or correspondence to this address - it is for official correspondence only).
The Ugly Duckling Charity,
124 City Road,
London,
EC1V 2NX